The quickest way to reach us is by phone: (503) 974-3329. Someone answers 24 hours a day, including holidays, and starts dispatch the moment you describe an emergency.
For non-urgent questions you can also email [email protected], and we reply during regular hours.
What to tell the dispatcher
Having these details ready shortens the call and helps the right plumber come with the right parts.
- Your address and the nearest cross street or landmark, such as the OR 99E corridor or the area near Woodburn Premium Outlets.
- Where the water or the problem is: kitchen, bathroom, basement, crawlspace, yard or the water heater closet.
- Whether you have shut off the main valve and whether water is still running.
- How old the fixture or water heater is, if you know, and the fuel it uses.
- The best number to reach you and a time window that works.
Emergency or next available appointment
Active flooding, sewage backing up, a leaking water heater and a burst pipe are emergencies, and they go to the front of the line. A dripping faucet or a slow drain is a routine call that can often be booked as a same-day appointment when the schedule allows.
If you smell gas, leave the building first and call 911 or the gas utility. Then call us for the plumbing repair once the building is safe.
Service area and phone hours
We cover Woodburn plus Gervais, Hubbard, Mount Angel and Silverton, and the dispatch line runs 24/7. Browse the full services list before you call if you want to name the job.
Calls to our line may be recorded for quality and training purposes. Read the privacy policy for details.
Common questions
No. We handle everything by phone so that an emergency never sits in an inbox. If you cannot talk, email [email protected] and we reply during regular hours.
No. Call the 24/7 line and the dispatcher arranges the visit. For planned work, ask about a same-day appointment when you call.
We take calls for Woodburn and four nearby towns and do not publish a walk-in location, so please call first rather than visiting.